Value means different things to different people and because of this, measuring it can be difficult. We believe that value means going the extra mile, doing something positive that was not expected or providing a service that makes life easier for travellers and decision makers alike.

Truly effective consultancy requires continuity, which we deliver through account management, a practice we have excelled in. What this means is that the same team that recommends solutions are also responsible for delivering them, thereby ensuring that we build trust and credibility with our customers. Our Account Managers are empowered to make decisions that affect the customer relationship, allowing strategy to be implemented fast and decisively, supported by regular quality performance reviews.

Additionally, we constantly strive to create and develop new products and services, which will enhance the business travel process on behalf of the traveller and the corporate travel buyer. Just as importantly, supplies are continuously reviewed to ensure they always bring value to the customer.

15 Reasons Why The Travellers’ Friend are different:

1. We are impartial and keep clients’ interests at heart. We do not operate a preferred supplier policy and will look for cost effective and expedient alternatives to suit client needs. Airlines and some travel companies will not!
2. We will seek creative pricing solutions including the use of combination tickets or consolidation fares. Airlines and some travel outlets will not.
3. As an agent we offer credit facilities to approved clients. Most airlines and travel principals will not, and even if they do it means setting up separate accounts with each travel provider.
4. As an accredited agency we offer the full range of services and are able to extend money saving negotiated corporate rates. Airlines are, by choice, limited in the range of services they choose to make available.
5. We provide a focused and dedicated team of professional consultants who will get to know your business and understand your needs. You will be dealing with individuals whom you will meet and get to know, instead of being routed to a ‘call centre’ operated by travel principals and some multiple agencies, where you will be handled anonymously.
6. We are better able to represent clients’ views and resolve any issues with airlines or travel suppliers than companies and individuals can on their own.
7. For those clients with frequent requirements to use a particular supplier, route or service, we will endeavour to introduce the carrier to establish a relationship between the end user and the travel provider. This can often be beneficial.
8. We offer a far greater combination of travel experience across the travel spectrum than individual airlines, whose knowledge tends to be focused on the aviation business and on their services specifically. We offer easy access to management with rapid decision making. Airlines and some larger travel companies may take considerable time to answer client concerns because of size and hierarchy.
9. We will ensure that all client preferences are recorded and considered for any journey. Some airlines will only concern themselves with preferences on their own flights and pay less attention to other important factors that provide customer satisfaction.
10. We offer a comprehensive client management and cost reporting facility tailored to suit client specifications. An airline is unable to offer this facility and many of those agents who do, charge extra for the service.
11. In the interests of continuity, trust, and confidence in the relationship building process we speak with and visit our clients regularly. Airline visits, when they occur, only concern themselves with issues affecting that carrier and do not address general concerns and worries. Some travel agents remain distant once they have secured your business!
12. We offer our clients the ability to see their complete and current travel status through the Internet wherever they might be in the world.
13. We are pleased to provide a complimentary service for travel documentation to ensure documents arrive safely prior to your departure.
14. We ensure our clients are kept informed of travel industry developments that may be relevant to their business by newsletters and email.  Travel principals talk about themselves and for those agents that do not communicate with clients, many concentrate on what is happening with them rather than having a customer focus.
15. We are keenly aware that it is easy to lose a client and difficult to gain one and therefore our determination is to maintain client loyalty and satisfaction is reflected in our level of service.